Acceptable Use Policy

Purpose

This Acceptable Use Policy ("AUP") governs your use of the Signals platform and services. This policy is designed to protect Signals, our users, and the broader community from irresponsible or illegal activities. Violation of this policy may result in temporary or permanent suspension of your account.

Prohibited Activities

You may NOT use the Signals platform to:

1. Illegal Activities

• Violate any applicable local, state, national, or international law
• Engage in fraudulent activities or misrepresentation
• Facilitate or promote illegal activities
• Infringe upon intellectual property rights
• Violate privacy rights or data protection laws

2. Abuse and Harassment

• Harass, threaten, or intimidate others
• Use data to stalk, dox, or target individuals
• Send unsolicited spam or bulk communications
• Impersonate another person or entity
• Post hateful, discriminatory, or offensive content

3. Security Violations

• Attempt to gain unauthorized access to systems or accounts
• Probe, scan, or test vulnerabilities without permission
• Circumvent authentication or security measures
• Access data or accounts you're not authorized to access
• Interfere with or disrupt the Service, servers, or networks
• Introduce viruses, malware, or other harmful code
• Conduct denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks

4. Data Misuse

• Resell, redistribute, or sublicense data without authorization
• Use data for purposes prohibited by source municipalities
• Scrape or harvest data beyond your subscription limits
• Share API keys or credentials with unauthorized parties
• Cache or store data excessively beyond operational needs
• Remove or obscure data source attributions

5. Automated Abuse

• Use bots, scripts, or automated tools without authorization
• Generate excessive API requests or overload systems
• Bypass rate limits or usage quotas
• Create fake accounts or engage in coordinated inauthentic behavior

6. Resource Abuse

• Consume excessive bandwidth or server resources
• Use the Service in a way that degrades performance for others
• Run cryptocurrency mining or similar resource-intensive operations
• Share one account among multiple users to avoid subscription fees

7. Competitive Monitoring

• Use data to build a competing service
• Benchmark against Signals for competitive advantage
• Copy or replicate Signals' features, interface, or functionality
• Reverse engineer the Service

Acceptable Uses

Examples of appropriate uses of Signals include:

• Lead Generation: Identifying potential clients for construction, contracting, or real estate services
• Market Research: Analyzing building trends and market opportunities
• Compliance Monitoring: Tracking permits and violations for portfolio properties
• Business Intelligence: Integrating building data into internal CRM or business systems
• Risk Assessment: Evaluating neighborhood safety and building conditions
• Academic Research: Studying urban development and construction patterns (with proper attribution)

Reporting Violations

If you become aware of any violations of this AUP, please report them to us immediately:

• Email: support@gotsignals.com
• Include relevant details: username, timestamps, description of violation
• Attach evidence if available (screenshots, logs, etc.)

We take all reports seriously and will investigate promptly.

Enforcement

We reserve the right to investigate suspected violations of this AUP. If we determine a violation has occurred, we may:

• Issue a warning: For first-time or minor violations
• Temporarily suspend access: While investigating or pending corrective action
• Terminate your account: For serious or repeated violations
• Remove or disable content: That violates this policy
• Report to authorities: If illegal activity is involved
• Take legal action: To recover damages or obtain injunctive relief

Account terminations for AUP violations are typically without refund.

Appeals Process

If you believe your account was suspended or terminated in error, you may appeal the decision:

• Email support@gotsignals.com within 30 days
• Include your account details and reason for appeal
• Provide any evidence supporting your case

We will review appeals within 5 business days and respond with our decision. Our decision on appeals is final.

Cooperation with Law Enforcement

We cooperate with law enforcement agencies investigating suspected criminal activity. We may disclose account information, usage data, or other records in response to valid legal process or when we believe disclosure is necessary to prevent harm.

No Monitoring Obligation

While we have the right to monitor use of the Service, we have no obligation to do so. We are not responsible for user-generated content or third-party actions. However, we may remove content or suspend users at our discretion.

Changes to This Policy

We may update this AUP from time to time. Material changes will be communicated via email or prominent notice on our Service. Your continued use after changes become effective constitutes acceptance of the updated policy.

Questions or Concerns

If you have questions about what constitutes acceptable use, please contact us at contact@gotsignals.com before proceeding. We're happy to clarify our policies.