Privacy Policy

Introduction

At Signals ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our building data intelligence platform.

Information We Collect

Information You Provide

• Account Information: Name, email address, company name, and password
• Payment Information: Billing address and payment method details (processed securely through third-party payment processors)
• Profile Data: Preferences, notification settings, and custom alerts you configure
• Communications: Messages you send to us via contact forms or support channels

Information We Collect Automatically

• Usage Data: Pages viewed, features used, search queries, and time spent on our platform
• Device Information: IP address, browser type, operating system, and device identifiers
• Cookies and Tracking: We use cookies and similar technologies to enhance your experience (see our Cookie Policy)
• API Usage: API calls, endpoints accessed, and integration activity

How We Use Your Information

We use the collected information for the following purposes:

• Service Delivery: Provide access to building data, alerts, and platform features
• Account Management: Create and maintain your account, process payments, and manage subscriptions
• Personalization: Customize your experience based on your preferences and usage patterns
• Communication: Send transactional emails, alerts, and important service updates
• Analytics: Improve our platform, develop new features, and optimize performance
• Security: Detect and prevent fraud, abuse, and security threats
• Legal Compliance: Comply with legal obligations and enforce our terms

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

Service Providers

We share data with trusted third-party service providers who assist us in operating our platform, including:

• Payment processors (Stripe)
• Cloud hosting providers (AWS, Google Cloud)
• Email service providers (SendGrid, Mailgun)
• Analytics services (Google Analytics, Mixpanel)

Legal Requirements

We may disclose your information if required by law, court order, or legal process, or to protect the rights, property, or safety of Signals, our users, or others.

Business Transfers

If Signals is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Public Data Sources

The building data we provide (permits, inspections, violations, complaints) is sourced exclusively from official municipal open data portals and is already public information. We aggregate and organize this data to make it more accessible and actionable for our users.

Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Secure authentication and password hashing
• Regular security audits and vulnerability assessments
• Access controls and monitoring systems
• Employee training on data protection best practices

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy. When you close your account, we will delete or anonymize your personal data within 90 days, unless we are required to retain it for legal or compliance reasons.

Your Rights and Choices

You have the following rights regarding your personal information:

• Access: Request a copy of the personal data we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Opt-Out: Unsubscribe from marketing emails (transactional emails will continue)
• Data Portability: Request your data in a machine-readable format
• Object: Object to certain processing of your data

To exercise these rights, contact us at contact@gotsignals.com.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings. For more information, see our Cookie Policy.

Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it.

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes acceptance of the updated policy.